Shipping Partner
Our shipping partner, DHL, handles the shipping of all orders from our office located in Cologne, Germany.
Tracking
All orders are shipped with tracking and are fully insured.
Delivery Costs
For free standard delivery, you need to meet the minimum order value of 60 €. If your order falls below this amount, a fee of 6 € (Internationally) will apply. Shipping to Germany is always free.
Delivery Time
The estimated delivery time for your order will be provided during checkout and will also be included in your order confirmation email. Please note that the delivery time may vary depending on the items you have selected and the chosen shipping method.
Returns
CHROONOO’s return period is 100 days. CHROONOO shall if under the jurisdiction of our return policy, refund you what you have paid for the product and delivery as soon as possible, but the latest within 14 days of the product being returned. You are obliged to pay for the return delivery of the product.
In your message to us by revocation form or mail to support@chroonoo.com, you must clearly state that you regret your purchase. The return period is counted from the day you received your complete order. You can only return products in unused condition. If the product has been used and shows any signs of wear CHROONOO can retain parts of the payment as compensation for the lost value.
Should the order value after returns decrease below the free shipping limit, we will deduct the shipping costs from the total refund amount (see shipping prices above).
VAT
All prices on our website include VAT, if you are located outside the European Union, then the German VAT of 19% will be deducted at checkout when you enter your destination country. You are responsible for paying your local import duties and fees if they apply.