You can shop and pay in several major currencies. Our store automatically displays prices based on your location.

We currently support payments in EUR (Euro), USD (US Dollar), CHF (Swiss Franc), and GBP (British Pound).

Prices on our website are shown with or without VAT, depending on your location.
For customers within the European Union, the applicable VAT rate of your destination country is automatically applied at checkout.

If you’re ordering from outside the EU, the German VAT (19%) will be automatically deducted once you enter your shipping country. Please note that any local customs duties, import taxes, or handling fees may still apply and remain your responsibility.

Exception for customers in the United States:
For orders shipped to the USA, we take care of any import taxes and handling fees on your behalf. A flat customs duty surcharge of 15% will be added to the invoice amount at checkout.

We accept a variety of secure and convenient payment methods to make your shopping experience as easy as possible. You can pay using:

• Credit and debit cards – Pay securely with Visa, Mastercard, or American Express.
• PayPal – Pay safely with PayPal. You will be redirected to the PayPal website to complete the payment.
• Direct Bank Transfer – Make your payment directly into our bank account (bank details come in your order confirmation). Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
• Klarna – Flexible payment options such as pay later or in installments.
• iDEAL | Wero – Fast and secure payments directly from your bank account.
• eps – Pay securely with eps using your online banking.
• Bancontact – Pay securely with Bancontact, using your bank account or app.

Yes, absolutely. Protecting your personal and payment information is our top priority. All transactions are processed through secure, encrypted connections (SSL) to ensure that your data remains private and protected at all times.

We work only with trusted and certified payment providers such as PayPal, major credit card networks, and reputable banking partners. This means your payment details are never stored or shared with third parties and cannot be accessed by us or anyone else.

Yes, you can return your order within 100 days of receiving it. To be eligible for a return, the item must be unused, unworn, in its original packaging, and in new condition.

Please send your return to the following address using your preferred shipping provider:

CHROONOO GmbH
Krieler Str. 98
50935 Köln (Cologne)
Germany

When sending a return back to us from a non-EU country, please follow these steps to avoid customs charges and delays:

1. Mark the parcel clearly as “Returned Goods”.
2. Use the appropriate customs form and fill out the description, quantity, value of the goods, and include this customs code for the product: 9113908000.
3. Attach the original invoice/order confirmation to the outside of the parcel in a transparent pouch.

If these steps are not followed, customs may classify the shipment as a new import, which can result in delays or additional costs.

Once we’ve received and inspected your return, we’ll process your refund within 14 days and send you a confirmation email. We will refund the original shipping costs (if they were charged). This means you only need to cover the cost of return shipping, you’ll never pay shipping fees more than once

If your order value falls below the free shipping limit after returning items, the shipping costs will be deducted from your total refund.

To withdraw your purchase, simply contact us via email at support@chroonoo.com or use our revocation form, clearly stating that you wish to cancel your order. Please note that returns showing signs of wear or use may lead to a deduction in the refund amount, as compensation for the loss in value.

Yes, please note that made-to-order items, such as custom-sized or personalized watch straps, cannot be returned or exchanged. These products are created specifically for you and are therefore excluded from our return policy.

All other items can be returned within our 100 day return period, as long as they meet the general return conditions.

We don’t offer direct exchanges. If you’d like a different size, color, or product, simply return your item and place a new order. Once we receive your return, you’ll be refunded according to our return policy.